Privacy Policy hhgg2 – Your Personal Data Protection

Hhgg2 collects your personal information through several channels as you use our platform. This data collection is carried out responsibly and only for clearly stated purposes.

Information you provide directly:

• Full name as stated in your official identification document.
• A valid active email address and mobile phone number.
• Date of birth for age verification and eligibility purposes.
• Bank account or digital wallet details used for deposit and withdrawal transactions.
• Identity documents such as a national ID card, passport, or driving licence during the KYC process.
• Current residential address information for certain compliance requirements.

Information collected automatically:

• IP address and device information used to access the platform.
• Platform usage data including pages visited, session duration, and navigation patterns.
• Technical information such as browser type, operating system, and screen resolution.
• General location data based on IP address for regional verification purposes.
• Records of all financial transactions including deposits, wagering, and withdrawals.

Every piece of information collected by hhgg2 is used for legitimate and reasonable purposes. We will not use your data for purposes unrelated to platform operations without first obtaining your consent.

Hhgg2 uses internal analytics to understand platform usage patterns for service improvement purposes. Data used for analytics is in aggregated form with no individual identification.

Hhgg2 takes a strict approach to data sharing. We do not sell, rent, or disclose players' personal data to third parties for marketing or commercial purposes. However, there are limited situations where data sharing may occur:

• Payment service providers: Transaction information required to be shared with registered payment gateways and financial institutions to process your deposits and withdrawals.
• Game software providers: Minimal game session data is shared with game providers integrated into the hhgg2 platform to ensure a seamless gaming experience.
• Legal compliance: hhgg2 will disclose information to government authorities or law enforcement bodies when required by law or a valid court order.
• Fraud prevention: In cases of suspected fraud or illegal activity, relevant information may be shared with the appropriate enforcement authorities.

The hhgg2 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions properly. Cookies are small text files stored in your browser when you visit our platform.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login session verification and security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collects information on how players use the platform for improvement purposes. All data is collected anonymously.
• Functional Cookies: Saves your preferences such as language, display settings, and other options so you do not need to reset them each time you log in.
• Security Cookies: Helps identify and prevent unauthorised access and fraudulent activity on your account.

You can manage cookie settings through your browser settings at any time. However, disabling certain cookies may affect the functionality of the hhgg2 platform.

Protecting your personal data is hhgg2's top priority. We implement multiple layers of technical and organisational security measures to ensure your data remains safe at all times:

• 256-bit SSL/TLS encryption for all data transmitted between your browser and hhgg2 servers.
• Passwords are stored in hashed form using strong cryptographic algorithms — we do not store your password in any readable format.
• Two-factor authentication (2FA) is available for all accounts as an added layer of security.
• Continuous 24/7 security monitoring to detect and respond to any threats or suspicious activity.
• Regular security audits by independent security experts to ensure our systems continuously meet the latest standards.
• Strict internal access controls ensure that only authorised staff can access player data.

As an hhgg2 player, you have the following rights regarding your personal data under applicable data protection laws:

To exercise any of the rights above, please contact the hhgg2 support team. We will process your request within the timeframe required by applicable law.

Hhgg2 only retains your personal data for as long as necessary for the stated purposes or as required by law. Retention periods vary depending on the type of data:

• Active account data: Retained for as long as your account is active and for a period following account closure as required by financial compliance law.
• Financial transaction records: Retained for the minimum period prescribed by applicable financial laws and regulations in Malaysia.
• KYC Documents: Retained in accordance with anti-money laundering (AML) compliance requirements set by the relevant authorities.
• Customer support communication logs: Retained for a reasonable period for reference and dispute resolution purposes.
• Log and security data: Retained for the period required for security analysis and fraud prevention.

When data is no longer required, hhgg2 will securely delete or render the information inaccessible using appropriate methods.

Hhgg2 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the technology we use.

Any significant changes will be communicated to you via:

• Notices prominently displayed on the hhgg2 platform homepage before changes take effect.
• Notification email sent to the email address registered on your account.
• In-app notifications on the hhgg2 mobile app if you are using our application.

Continued use of the hhgg2 platform after any Privacy Policy changes take effect will be considered as your acceptance of the updated policy. If you disagree with the changes made, you are encouraged to stop using the platform and may request account closure.

If you have any questions, concerns, or requests related to this Privacy Policy or how hhgg2 handles your personal data, our team is ready to assist you.

You may contact the hhgg2 data protection team via:

• Email: [email protected]
• Live Chat: Available 24/7 via the chat icon at the bottom-right corner of the platform.
• Enquiry Form: Through the About Us on the hhgg2 platform.

We are committed to responding to all privacy-related enquiries within a reasonable timeframe and ensuring every concern is addressed seriously and transparently.